Refund policy & Order Cancellation Policy
Should you wish to cancel a pre order or any order that you have made and paid for, please contact us directly.
In the event that your order has not yet been shipped, please be aware that a deduction of 4% will be made from your refund. This deduction is in place to account for the loss our business incurs, as well as the income we lose from irrecoverable transactional fees.
As stated in our Terms and Conditions, any order that cannot be fulfilled due to allocations will remain effective. Your order will be processed upon the next restock of the product, depending on the availability from the supplier. If there are no further restocks, a full refund will be issued to you.
Returns.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it,and in its original packaging and still sealed. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@we-are-gaming.com
Please note that returns will need to be sent to the following address:
We are gaming ltd.
21 Scafell
Birtley
DH3 2HD
Where possible please include your order ID inside the return box. If your return is accepted, we’ll send you a return shipping label (paid by us), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@we-are-gaming.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sale Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@we-are-gaming.com
Lost Items/Mis Delivery
Lost items that have been deemed lost after 15 working days post shipment will be subject to a thorough investigation. This investigation may or may not involve the police. We will collaborate with our carriers to initiate the investigation, which can last up to 28 days. Compensation will only be provided once a resolution has been reached. We may offer a replacement, refund, credit, or no compensation depending on the outcome. Please provide as much evidence as possible to support your claim of the item being lost or stolen.
Royal Mail Information Regarding Claim Dates:
Royal Mail Tracked Services
(incl Royal Mail Tracked 24®, Royal Mail Tracked 48®, Royal Mail Tracked Returns)
We aim to deliver Tracked 24® the next working day and Tracked 48® / Tracked Returns with 2-3 working days. (Please add an extra working day if there’s a Redirection in place).
If the item hasn’t been delivered by the due date plus 7 working days the sender might be able to claim for compensation. Check eligibility on our claims centre. (Please note, early claims cannot be processed).
If you’re the recipient please contact the sender. They will contact us to make enquiries on your behalf.
Source: https://www.royalmail.com/help/lost-items-parcels-letters